Refund policy

At Brand's, customer satisfaction is our priority. Please read our policy carefully before making a purchase.

We are proud to offer free shipping on all deliveries. However, if you wish to return an item, the return shipping cost must be paid by the customer. Return shipping fees are non-refundable.

We strongly do not recommend international returns because:

  • International return shipping costs are very high
  • Returns take at least 3 months to arrive
  • Most returned packages are lost or damaged in transit

1. Eligibility for Returns & Refunds

We accept returns and refunds for the following reasons only:

  • Item arrived badly damaged
  • Wrong item received
  • Missing parts that affect product function
  • Missing product from package

"Please inspect your product immediately upon receipt. Photo and video evidence must be submitted within 24 hours of delivery" . All claims must be submitted within 5 days of receiving your order. Claims submitted after 5 days will not be accepted under any circumstances.

2. How to Submit a Claim

Email us immediately at ka4338862@gmail.com with:

  • Your order number
  • Clear photos or videos of the damaged or incorrect item (video required if photos cannot prove damage)
  • Screenshot of any complaint including your name, date, and full content (e.g.  email, or other payment gateway)

We respond within 1–2 business days. In certain cases, our team may request the item to be returned for further inspection.

3. Refund Processing Time

Once your dispute is approved, refunds are processed within 5–7 business days to your original payment method.

4. Change-of-Mind Returns 

We do not accept returns for change-of-mind reasons. Refunds are only applicable for items that are damaged, defective, or incorrectly sent. If you have an issue with your order, contact us at ka4338862@gmail.com within 5 days of delivery with photo/video evidence submitted within 24 hours of receipt.

5. Exchanges

We do not offer exchanges under any circumstances.

6. Non-Returnable Items

The following items are non-returnable unless damaged or defective:

  • Customized or personalized items
  • Items with minor cosmetic differences (slight color variation, small scratches, minor wrinkles)
  • The following product categories are strictly non-refundable under any circumstances, including damage or defect claims: -
  • Electronics -
  • Home Appliances -
  • Home Furniture
  • For issues with these items, please contact us at ka4338862@gmail.com and we will assess on a case-by-case basis.

7. Order Cancellations

Orders can be cancelled for a full refund if requested before processing and dispatch. Once processing begins, cancellation may not be possible. Email us immediately at ka4338862@gmail.com with your order number.

8. Non-Refundable Situations

We are unable to process refunds or accept disputes in the following situations:

  • Buyer simply does not like the product
  • Product description considered inaccurate by buyer
  • Unusual smell due to manufacturing or packaging materials
  • Buyer ordered the wrong item or SKU
  • Incorrect shipping address provided at checkout
  • Tracking information deleted by logistics company or local post office
  • Package returned, discarded, or detained by customs due to buyer's failure to comply with customs clearance requirements
  • Damage caused by force majeure events (war, earthquake, flood, epidemic, storm, customs inspection, etc.)
  • Orders shipped to restricted destinations
  • Orders using non-trackable shipping methods where tracking is unavailable

9. Damaged Packaging

We are unable to offer refunds for damaged outer packaging boxes only. Minor packaging wear is expected due to long-distance international shipping. What matters is the condition of the product inside.

10. Partial Refunds

If only one item in a multi-item order is damaged or incorrect, a partial refund will be issued for that specific item only. The remaining items are not eligible for a refund. Partial refunds are processed within 5–7 business days to your original payment method upon approval.

11. European Economic Area (EEA) Customers

Customers located in the European Economic Area (EEA) may have additional rights under local consumer protection laws, including a 14-day right of withdrawal and conformity of goods protection. Please contact us at ka4338862@gmail.com to exercise these rights.

12. Contact Us

For all refund, return, or dispute queries: 📧 ka4338862@gmail.com Please include your order number in all communications.